ETC SOLUTIONS

Services

Practical AI, not science projects

Four ways we put software to work in a small business. Every engagement ends the same way: a system running under your brand that returns more than it costs.

SERVICE — AUTOMATION

Intelligent Automation

The average small business burns 20+ hours a week on work a machine should do: re-typing orders, chasing invoices, copying data between tools, sending the same follow-up for the hundredth time.

We find those hours and wire them out of your week — connecting the tools you already use into workflows that run without supervision.

Back-office automation — quoting, invoicing, payroll prep, reporting
Lead follow-up sequences — every inquiry answered in minutes, not days
Data pipelines — one source of truth across CRM, email, and accounting
Document processing — invoices, POs, and forms read and filed by AI

SERVICE — CONVERSATIONAL AI

Chat & Voice Agents

Every unanswered call and slow reply is revenue walking to a competitor. Conversational agents give you a front desk that never closes — trained on your services, your pricing, your tone.

They book, quote, qualify, and resolve. When a conversation genuinely needs a human, it lands with your team carrying full context.

AI phone receptionist — answers, books, and escalates 24/7
Website & SMS chat agents — in your brand voice, on your domain
Support triage — routine tickets resolved instantly, the rest routed smart
Lead qualification — agents that ask the right questions before you ever pick up

SERVICE — SOFTWARE

Custom Software

Off-the-shelf software makes your business fit its shape. We build the reverse: portals, dashboards, and internal tools shaped to how your operation actually runs.

Small, sharp, and fast to ship — working software in your hands in weeks, refined against real use.

Client portals — white-labeled, under your domain and brand
Operations dashboards — the whole business on one screen
Internal tools — replace the spreadsheet only one person understands
Mobile-friendly field apps — for the team that isn't at a desk

SERVICE — INTEGRATION

AI Integration & Consulting

Generative AI is moving fast, and most of the advice about it is noise. We bridge what the technology can actually do with what your business actually needs — then implement it inside your existing stack.

No rip-and-replace. No twelve-month roadmap. Practical wins, measured in saved hours and closed deals.

AI opportunity audit — where AI pays off in your operation, with the math
Tool integration — AI wired into your CRM, email, phones, and docs
Team enablement — your people trained on the systems we build
Ongoing operation — we monitor and improve everything we ship